About AIR-O-SWISS Air Education Product Information Online Store

Return Policy

If your AIR-O-SWISS product does not meet your expectations, you may return it within thirty (30) days of purchase for a refund. We will not accept any returns without a receipt. All returned products must be in new condition, be in the original packaging and include all original parts, the original packing slip and invoice. We will accept only products purchased directly from the airoswiss.net website or from PLASTON International Corporation directly.

Steps for returning products are as follows:

1. Log in with your username and password. If you do not have a username, please see the process in step A. Go to Order History, and select your Purchase Order (PO) number by clicking on Details. Check the item(s) to be returned and select “Print Return Label”. If your return request is approved, a tracking number will appear on a new screen. Click on the tracking number and a UPS return label may be printed. Simply print it out to use with your return shipment.

A. Returns may also be created in the Customer Service page. Click on Check Order Status, and enter your purchase order number as well as billing zip code; your purchase order will then be displayed. Check the item(s) to be returned and select “Print Return Label”. If your return request is approved, a tracking number will appear on a new screen. Click on the tracking number and a UPS return label may be printed.

2. After we have received your product and verified that it is new condition, in the original packaging, includes the original parts and the original packing slip and invoice, then we will refund the purchase price to the credit card you used for your original purchase. Shipping and processing charges will not be refunded to you.

3. We will send you a notice via e-mail that, if applicable, we have accepted your item(s) and $XXX.XX will be credited to the credit card that you used to purchase the item(s). The email will note the last 4 digits of the credit card.

If a returned item is not in new condition, in the original packaging, including all original parts and the original packing slip and invoice, the return will not be credited and the item will be returned to you.

4. You should expect to receive your refund within four weeks of giving your package to the return shipper however, in many cases you will receive a refund more quickly. We'll notify you via e-mail of your refund once we've received and processed the returned item.

My Account Customer Service Warranty PLASTON

AIR-O-SWISS Purifiers and Humidifiers from PLASTON – Our Advanced Air Treatment Systems optimizes your indoor air through proper humidification and air purification. PLASTON develops and manufactures technologically advanced air treatment systems, such as ultrasonic humidifiers, air washers, air purifiers and evaporator humidifiers with exclusive functional design providing healthy room air. We have set new market standards with our digital Ultrasonic Humidifiers – AOS 7135 & AOS 7142. Our AIR-O-SWISS 2055D Air Washer (Humidifier & Purifier) is the only airwasher equipped with digital controls. Swiss design and innovation allows us to introduce safe products such as our Ionic Silver Stick (ISS) and environmentally friendly products like our refillable DMC and eco-friendly EZCal Humidifier Cleaner and Descaler. AIROSWISS innovations like our new Travel Ultrasonic AOS 7146 and Evaporative Humidifier AOS E2441, a recipient of the red dot Design award, are reason to trust AIR O SWISS – Improving Your Quality of Life!